Home :: IT Career Tracks
Help Desk Support Analyst
Also called the technical support analyst, user support specialist or help desk technician, the help desk support analyst is responsible for the mentoring of computer users within the business or organization. The help desk support analyst also helps to streamline computer operations and help workers use the computer software at their disposal to become more efficient at their jobs.
The help desk support analyst will need to have a strong knowledge of the systems and software applications used within the organization, as well as the strong people skills needed to deal with users on a one on one basis. Help desk support analysts may provide service to internal users, external users or a combination of both.
Some of the many duties of the help desk support analyst include providing answers to the questions and concerns posed by end users, providing training and support for new software packages, training new hires in the proper use of company wide software packages, troubleshooting hardware and software problems within the organization, and dealing with unusual or unforeseen problems in an efficient and professional manner.
The successful help desk support analyst will need to possess an in depth knowledge of the operating systems and desktop software used within the organization, as well as a working knowledge of networking concepts, networking protocols and best practices.
Many help desk support analysts harness the knowledge and experience they gain within their roles to move on to move advanced and more lucrative positions, including network administrators, application developers and database administrators. As with any position, the salary of the help desk support analyst will vary, but qualified candidates can expect to earn between $35,000 and $45,000 annually.
Microsoft Certifications:
CompTIA Certification:
Novell Certifications:
|
